Updates on the Covid-19 virus

Jun 11, 2020
Updates on the Covid-19 virus

United Arab Emirates

 
 
*Important Travel Information: *
 
All incoming passengers must register via below link for the approval ; only then the passengers will be able to board.
 
 
 

Airline Policies

 
Due to the current Coronavirus outbreak airlines have temporarily revised their policies, however the policies may change without any prior notice. 
If you have any concerns or questions about your travel arrangements or those of your loved ones, please do not hesitate to contact us on 800 372273 or e-mail us at holidays@al-majid.com.


 

Aeroflot

Application:
Domestic and International Flights
Booking dates:
On or before 01 May 2020
Travel dates:
Till 31 Dec 2020
Changes:
One change without the normal date change penalty for travel until 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Air Arabia

Application:
International Flights
Booking dates:
On or before 31 March 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted up to 24 hours before departure to another date or destination without any date/destination change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge. A credit of the same value to be used within one year on any Air Arabia flight

Air Asia

Application:
Certain International Flights
Booking dates:
Prior to 17 April 2020
Travel dates:
Between 23 March 2020 to 30 June 2020
Changes:
Permitted without the normal date change penalty for travel on any date before 31 October 2020
Cancellations:
Free of charge. Convert the amount paid for your current flight booking into a credit account which can be redeemed for a new flight booking in the next 365 days

Air Astana

Application:
All International and Domestic Flights
Booking dates:
On or before 14 April 2020
Travel dates:
After 11 May 2020
Changes:
One change up to 48 hours before original departure date without any date change penalty for travel before 31 Dec 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge if previously booked for travel between 16 March 2020 to 15 April 2020 due to State of Emergency. In case you can’t travel to/from or within Kazakhstan due to flight suspension after 11 May 2020, you can refund the full value of the ticket fare without cancellation fees. 

Air Canada

Application:
All International Flights
Booking dates:
Before 30 June 2020
Travel dates:
Between 01 March 2020 to 30 June 2021
Changes:
Permitted up to 2 hours before departure to another date or destination without any date/destination change penalty for travel before 30 June 2022. Please note that any fare difference will still be applied
Cancellations:
Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply

Air China

Application:
All International and Domestic Flights
Booking dates:
Anytime
Travel dates:
On or before 30 June 2020
Changes:
During the ticket validity period, the flight date can be changed involuntarily once for free, but change again shall be handled according to the conditions of ticket use. For change to flights operated before June 30, 2020 (included), no change handling fee, sub class fare difference and seasonal fare differences will be charged
Cancellations:
During the period of validity of the ticket, passengers can apply for full refund

Air France

Application:
All International Flights
Booking dates:
21 April 2020
Travel dates:
On or before 31 Aug 2020
Changes:

If flight has been cancelled before 15 May 2020. Any changes must be made before 30 June 2021 without penalty fee

If you have purchased a ticket* before 21 April 2020 included for a flight departing before 31 August, 2020, you can postpone your departure date without any change fee, subject to the availability in the same travel cabin. Any changes to your flight must be made before its scheduled departure. Your new trip must begin no later than 30 November, 2020 included.
 
Cancellations:
Free of charge by issuing a voucher of equal amount to be used within one year from the date of issue

Air India

Application:
All International Flights
Booking dates:
Anytime
Travel dates:
Between 15 March 2020 to 15 June 2020
Changes:
Permitted to another date or destination without any date/destination change penalty for travel before 30 September 2020 for less than 6 months validity of tickets. For more than 6 months validity, travel can be until 31 March 2020 Please note that any fare difference will still be applied
Cancellations:
Free of charge and your ticket will be protected at full value

Air India Express

Application:
All International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
Between 30 April to March 2021
Changes:
Permitted up to 72 hours before departure without the normal date change penalty for travel before 27 March 2021. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Air Mauritius

Application:
All International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
Until 30 June 2020
Changes:

Regardless of conditions of the original booking, all penalty fees will be waived for passengers who wish to change their travel date. However, passengers may be required to pay a fare difference if the fare applicable on the new date of travel is higher

Cancellations:
The new penalty waiver policy is also applicable for passengers who wish to cancel their bookings. Passengers are being given the possibility to use the amount paid for the ticket, for future travel within a period of one year. Passengers who opt for a monetary refund instead, will be charged an amount under the cancellation rules as specified

Air Vistara

Application:
All International and Domestic Flights
Booking dates:
24 March 2020 to 30 April 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted without the normal date change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied

For travel until 24-Aug-20: No-show will be applicable when a passenger fails to change/cancel the booking at least 3 hours prior to departure of the flight

For travel on/after 25-Aug-20: No-show will be applicable when a passenger fails to change/cancel the booking at least 2 hours prior to departure of the flight

Cancellations:
Normal charges apply

Alitalia

Application:
All International and Domestic Flights
Booking dates:
On or before 30 April 2020
Travel dates:
11 March to 30 September 2020
Changes:

Permitted without the normal date change penalty. A change of booking (with possible fare repricing) to travel within 1 year from the original flight date. A nominative voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia

Cancellations:

A nominative voucher, valid for one year from its issue date, for an amount equal to the value of the ticket purchased or its residual value, increased of a fixed amount * (15€ if the canceled flight was domestic or international, 60€ if the canceled flight was intercontinental), to fly to any destination served by Alitalia. The voucher can be claimed within 31 December 2020. A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed 

American Airlines

Application:
All International and Domestic Flights
Booking dates:
01 March 2020 - 31 May 2020
Travel dates:
Until 31 December 2020
Changes:

Permitted without the normal date change penalty fee. Start all travel within 1 year of original ticket issue date. Please note that any fare difference will still be applied

Cancellations:

Free of charge

Azerbaijan Airlines

Application:
All International Flights
Changes:
One change without the normal date change penalty
Cancellations:
Permitted and the value of the ticket can be retained and applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

British Airways

Application:
All International Flights
Booking dates:
From 03 Mar 2020 to 31 July 2020
Changes:

For bookings made from 3 March until 31 July 2020 on journeys that are due to have been completed by 31 December 2020, go to Manage My Booking to change your dates. Fare difference in will apply

Cancellations:

For travel dates between 14 March 2020 to 31 May 2020. Free of charge and a credit voucher of the value will be provided to be used within 1 year from original departure date (Except if the ticket is non-refundable)

If your flight has been cancelled you can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2022 and can be used as payment, or part payment, for a future booking

Cathay Dragon

Application:
All International and Domestic Flights
Booking dates:

On or before 23 March 2020/ 09 March – 30 June 2020

Travel dates:

17 Mar – 31 Jul / One year after the date of ticket issuance for tickets issued between 09 Mar – 30 Jun 2020

Changes:

Permitted to another date or destination without any date/destination change penalty for travel before 30 Jun 2021. Please note that any fare difference will still be applied

Cancellations:

Free of charge

 

Cebu Pacific

Application:
All International Flights
Booking dates:
15 March 2020 to 14 April 2020
Travel dates:
16 May 2020 to 31 May 2020
Changes:
Rebook to any other travel date within three (3) monthsChange (rebooking) fees and fare difference are waived
Cancellations:

Full Travel Fund   

Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  If the Travel Fund is not used within one (1) year, passengers can apply for a full refund.  

 

Full refund  

Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.  

For flights booked through a travel agent, please coordinate with them to manage the booking.  

****On the other hand, passengers with booked flights from June 01 to September 30 who wish to change their travel plans have the following options:  


              Option 1 – Rebook to any other travel date within one (1) year  

      Change (rebooking) fees waived, but fare difference may apply.

Option 2 – Place the full cost of the ticket in a Travel Fund valid for one (1) year  

        Decide and book travel within a year, for flights as far as one year ahead   

 

China Southern

Application:
International and Domestic Flights
Booking dates:
On or before 28 Jan 2020
Travel dates:
02 Feb to 10 June 2020
Changes:
One change to another date or destination within the same region or country for travel before 10 June 2020. The date can be changed to 14 days before or after the original flight departure
Cancellations:
Free refund is allowed within the validity period of un-refunded tickets, only if the reservation seats are cancelled before the departure

 

Delta Airlines

Application:
International and Domestic Flights
Booking dates:
March to 30 September 2020
Travel dates:
Until 30 September 2022
Changes:
Permitted without the normal date change penalty for travel until 30 September 2022. Please note that any fare difference will still be applied
Cancellations:
Free of charge and a credit of the same value can be used for travel on a future date

Egypt Air

Application:
International and Domestic Flights
Booking dates:
On or before 30 June 2020
Travel dates:
19 March - end of suspension period
Changes:
If you would like to change the travel dates; the amount you paid for your original ticket will be accepted on any date to the same destination with no additional fees for one time change only, even if this ticket had been expired within the suspension period, EGYPTAIR has already decided to extend all tickets validity till December 31, 2020
Cancellations:
If you would like to refund; then you have the “Travel Voucher” option where you can convert the amount you paid for your ticket into credit for your future trips. You can also use it to pay for any of EGYPTAIR other services. The travel voucher gives you the flexibility to make as many transactions as you wish for you or your first degree relatives until you completely use its value. If you would like to proceed with a refund instead of requesting the voucher, please be aware that the refund process should be through the original place of issuance, and it may take longer than usual due to the high volumes currently being processed

Emirates

Application:
International Flights
Booking dates:
On or before 31 May 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted without the normal date change penalty for travel within 12 months from the date of issue. Please note that any fare difference will still be applied
Cancellations:
Applicable refund charges will apply or ticket can be kept open to be used within the next 24 months

Ethiopian Airlines

Application:
International and Domestic Flights
Booking dates:
Anytime
Travel dates:
01 March 2020 to 30 June 2020
Changes:
Permitted without the normal date change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge by issuing a voucher of equal amount to be used within one year of issue

Etihad Airways

Application:
International Flights
Booking dates:
On or before 30 September 2020
Travel dates:
On or before 31 July 2020
Changes:
Permitted without the normal date change penalty for travel before 31 July 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and value can be used as credit towards the next trip to travel before 31 July 2021

Flynas

Application:
International and Domestic Flights
Cancel/Change:
For departures prior to 02 April 2020, all bookings will be cancelled automatically and the full amount will be saved as a credit to be used later as credit voucher only on the passenger’s name

Go Air

Application:
International Flights
Travel dates:
19 March to 31 May 2020
Changes:

For new and existing bookings - travel between March 19, 2020 to May 31, 2020: GoAir is automatically protecting your ticket and fare for travel up to May 31, 2021. You can use the value of your ticket for travel on a future date and for any GoAir sector. You do not have to call us to do this, your ticket and fare paid is being automatically protected. While sector change is permitted, name change is not permitted. For new bookings  made after March 11, 2020 for travel between June 01, 2020 to December 31, 2020: You can reschedule your travel to any other date without incurring rescheduling charges up to 14 days prior to the original travel date. Rescheduling done within 14 days to departure will attract rescheduling charges. Sector and name change is NOT permitted. Permitted to the same/any sector without the normal date change penalty or up to one year from the original date of travel. Please note that any fare difference will still be applied

Cancellations:
All tickets will be protected and passengers can reschedule their travel without any fees for up to one year from the original date of travel

Indigo

Application:
International Flights
Booking dates:
09 March 2020 to 04 May 2020
Travel dates:
Before 04 May 2020
Changes:
Permitted for changes made up to 3 days prior to departure without date change penalty or up to 30 September 2020. Please note that any fare difference will still be applied
Cancellations:
As per the recent DGCA guidelines on refunds, bookings made between 25th March’20 and 14th April’20 for travel between 25th March’20 and 3rd May’20 are eligible for a full refund, which will be processed on request. Free of charge and the value can be used as credit towards the next trip for 1 year from original date of issue

 

Jet Star

Application:
Certain International & Domestic Flights
Booking dates:
21 May 2020 to 30 June 2020
Travel dates:
01 Aug 2020 to 31 October 2021
Changes:
Permitted with the normal date change penalty by the airline
Cancellations:
Free of charge and a credit voucher will be given for the full amount

 

Kenya Airways

All incoming and outgoing international passenger traffic to and from Kenya to cease from midnight on 25th March 2020 until further notice
Application:
International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
On or before 30 June 2020
Changes:
Permitted without the normal date change penalty. Please note that any fare difference will still be applied
Cancellations:
Free of charge and a request can be sent for a full refund as a credit voucher under the passenger’s name

 

KLM Royal Dutch Airlines

Application:
Certain International Flights
Booking dates:
On or before 31 May 2020
Travel dates:
On or before 30 November 2020
Changes:

You may change your travel dates without having to pay the change fee. Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available. If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference. Permitted without the normal date change penalty if amended before 30 June 2021. Please note that any fare difference will still  be applied

Cancellations:

If your flight was cancelled by the airline on or after 15 May 2020, you can opt to request a cash refund or a voucher. Note, though, that the travel voucher is worth more. We’ve increased the value by adding a 15% bonus if you use the voucher as a payment method before 31 October 2020, and your new scheduled departure date is before 15 June 2021

 

 

Korean Air

Application:
All International and Domestic Flights (Excluding USA)
Travel dates:
02 Feb - 31 Aug 2020 issued on/before 01 April 2020
Changes:

Permission of date/itinerary change and waiver for 1st reissue penalty (any fare differences should be collected)

- Allow date change within the ticket validity period

- Only fully unused ticket can be rescheduled on/before Feb 28, 2021 regardless of ticket validity

Waiver of fare difference

a. If new travel date is on/before July 31, 2020

: Ticket must be completely unused

: Fare differences will be waived as long as it is in the same cabin class and between the same cities (Tax/ surcharge differences will be applied)

b. If new travel date is on/after August 01, 2020 to February 28, 2021

: Ticket must be completely unused 

: Fare differences will be waived as long as it is in the same booking class and between the same cities (Tax/surcharge differences will be applied)

Permitted without the date change penalty. Please note that any fare difference will apply. 

Cancellations:

Free of charge

Kuwait Airways

Kuwait Airways has suspended all commercial flights to/from Kuwait effective from 11:59pm on 13th March 2020 until further notice

 

Application:
Certain International Flights
Travel dates:
22 Feb to 31 Dec 2020
Changes:
Permitted without the normal date change penalty for travel until 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
  • Refundable Tickets
    • Fully unutilized tickets : Full Refund applicable without any refund penalty fees.
    • Partially utilized tickets : Refund permitted on the unused component of any tickets.
  • Non Refundable Tickets
    • for travel between 22nd February 2020 - 30th April 2020 : Full Refund applicable without any refund penalty fees.
    • for travel between 01st May 2020 - 31st December 2020 : No Refund applicable
    • **For tickets issued in USA for the cancelled flights, the DOT (Department of Transportation) rules and regulations will be enforced.
  • Travel Voucher - Electronic Miscellaneous Document (EMD): Passengers may choose to apply for a refund as above or choose to save for future travel in the form of a Travel Voucher (EMD) valid for 2 years from its date of issue.

Lufthansa

Application:
Certain International Flights
Booking dates:
On or before 19 April 2020
Travel dates:
On or before 31 August 2020
Changes:
Permitted once to another date or destination without date/destination change penalty if change made before 31 August 2020 for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and utilize the amount for rebooking until 31 August 2020, and receive Euro 50 discount on your new ticket

Malaysia Airlines

Application:
Certain International Flights
Booking dates:
On or before 30 June 2020
Travel dates:
From 13 March 2020 to 30 December 2020
Changes:
Permitted  another date or destination without date/destination change penalty if change made before 30 June 2020 for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Oman Air

Application:
All International Flights
Booking dates:
Between 06 March to 31 May 2020
Travel dates:
Between 06 March to 31 October 2020
Changes:
Two changes without date change penalty. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Pakistan International Airlines

PIA international flight operation has been suspended from 21st March to 30th April, 2020

 

Application:
Certain International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
From 15 March 2020 to 30 April 2020
Changes:
One change, without date change penalty for travel until 30 Nov 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Philippine Airlines

From 15 March 2020 to 30 April 2020, PAL will temporarily suspend services

 

Application:
Certain International Flights
Booking dates:
On or before 31 March 2020
Travel dates:
Until 30 Nov 2020
Changes:
Rebook or re-route once without penalties and without fare difference. The new travel date must be within November 30, 2020 or within ticket validity, whichever comes first. 
Cancellations:
Free of charge

Qantas

Application:
All International and Domestic Flights
Booking dates:
Anytime
Travel dates:
01 Aug 2020 -  31 October 2020
Changes:
Permitted without normal charges by the airline. Please note that any fare difference will still be applied
Cancellations:
Permitted without normal airline charges for cancellations made before 30 April 2020, the value of the ticket can be retained as flight credit. The flight credit expires on 31 December 2020
 

Royal Jordanian

All Flights to/from Amman will be suspended until 27 April 2020

 

In case of flight cancellations due to commercial reasons

 

Reservation Date Change:

  • Reservation date change penalties will be waived if the flights are cancelled due to airport closure.
  • Discount on the difference in fare will be applied.
  • Passengers can request to re-validate their tickets on any date before 31 December 2020, but the processes of the re-validation should be done on/before 7 June 2020

Permitted without normal charges by the airline. Please note that any fare difference will still be applied

Voucher (EMD):

Offering you more flexibility to fly with us again, we have now more options for passengers choose from:

  • Travel voucher (Good for travel) valid for two years from day of issuance.
  • Refundable Voucher valid for one year from day of issuance.
  • Voucher/EMD value can be used by the passenger’s family members (consent to be submitted when requesting this option).
  • Refund can be processed according to your country law, if not available RJ’s ticket terms and conditions apply.

 

To request your voucher or for more information, please call +962 6 5100000

 

Permitted with normal cancellation charges by the airline. Passengers have the option to freeze their tickets for one year from the date of issue, if travelling on/before 31 March 2020

Application:
All International and Domestic Flights
Booking dates:
On or before 17 March to 07 June 2020
Travel dates:
On or before 31 Dec 2020
 

Rwanda Air

RwandAir will temporary suspend all flights for 30 days, beginning at 23:59 on Friday 20 March 2020, and affect all scheduled RwandAir flights departing from and arriving in Rwanda

 

Application:
All International and Domestic Flights
Booking dates:
Between 09 March 2020 to 30 April 2020
Travel dates:
Between 21 March 2020 to 31 May 2020
Changes:
Permitted without normal charges by the airline. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Saudi Airlines

Application:
All International and Domestic Flights
Booking dates:
On or before 31 March 2020
Travel dates:
On or before 15 April 2020
Changes:
Permitted with normal charges by the airline
Cancellations:
Free of charge

Scandinavian Airlines

Application:
All flights except for SAS charter flights
Booking dates:
Before 04 March 2020
Travel dates:
Before 15 July 2020
Changes:

If you’ve booked a trip with departure scheduled before 15 July 2020, you can rebook your flight without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date up to 15 July 2021. Please note, however, that if you change to a higher fare type, you may need to pay the difference. 

The rebooking is only valid to and from the same destination as your original one.

Cancellations:

We’re allowing any customer traveling up until the 15 July 2020 to cancel their booking and receive a  voucher in the value equivalent to their original booking. 

The voucher is valid for 1 year from the date of issue and can be used to book a new flight to any of our destinations or to buy travel extras. If you applied and received a voucher before April 22, the old limitation of 30 November will be removed, and your voucher will automatically have the new validity of 1 year.

To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service. Not valid for bookings paid partly or fully with EuroBonus points.

The SAS Travel Voucher:

  • Can be used by you or another traveler
  • Is valid for trips to any SAS destination
  • Is valid to use within 1 year after the date of issue 
  • Can be used via SAS's website or SAS Customer Service
  • Can be used as full or partial payment for a new trip and any remaining value will remain on the voucher until it expires. 
  • Is non-refundable

Silk Air

Application:
International flights
Booking dates:
On or before 15 March 2020
Travel dates:
On or before 31 Dec 2020
Changes:

Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 31 July 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 31 December 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits. Permitted without the normal date change penalty for travel until 30 June  2021 if amended before 31 March 2020. Please note that any fare difference will still be applied

Cancellations:
Normal charges apply if original date is after 31 May 2020

Singapore Airlines

Application:
International flights
Booking dates:
On or before 15 March 2020
Travel dates:
On or before 31 May 2020
Changes:

Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 31 July 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 31 December 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits.

Permitted without the normal date change penalty for travel until 30 June  2021 if amended before 31 March 2020. Please note that any fare difference will still be applied
 
Cancellations:
Normal charges apply if original travel date is after 31 May 2020.

Customers who meet the above conditions, but do not wish to keep the value of their tickets as flight credits, will be offered the option of a refund. Cancellation fees and no-show fees will be waived. Customers who used miles to redeem their flight tickets will have both their miles and taxes refunded. Those who purchased their tickets using a combination of miles and cash will receive a refund as well. They will not be eligible for any flight credits.

Our team will be prioritising the processing of refunds based on earliest scheduled departure dates. For example, departures scheduled for April 2020 will be processed first, followed by departures in May 2020.

We believe this will offer more clarity for our customers. We ask for your patience if there are some delays as we process all requests. 

Spicejet

Application:
International flights
Booking dates:
Not specified
Travel dates:
18 May - 31 May 2020
Changes:
For all new and existing bookings for travel till 31 May, 2020. You may reschedule your booking one time for travel until 30 September 2020, without paying any change fees however fare difference if any will be applicable on rescheduled bookings
Cancellations:
Passengers who had booked themselves for travel from 25 March 2020 until 03 May 2020, the bookings will be automatically cancelled with zero cancellation fee and a credit will be created for the same

Srilankan Airlines

Application:
International flights
Booking dates:
On or before 30 April 2020
Changes:
One-time rebooking can be done free of charge. Please note that any fare difference will still be applied. New travel dates can be up to and including 31 December 2020
Cancellations:
Normal charges apply. The airfare and taxes paid for your SriLankan airlines’ ticket can be transferred to a voucher which can be redeemed when you travel with SriLankan Airlines next time. This voucher shall be valid for 364 days from the date of issue

Thai Airways

Application:
International and Domestic flights
Booking dates:
Before 25 March 2020
Travel dates:
Till 31 Dec 2020
Changes:

Extend the validity of fully-unused ticket and rebook later (ticket number starting with 217-)

THAI will change the validity of your ticket to 31 December 2020. However, if you do not wish to rebook your flights by 31 December 2020, we will automatically extend the final validity date of the ticket to be 31 December 2021.

When you are ready to rebook, please:
a) contact your travel agent if your original booking was made through one
b) contact your local THAI office if you booked directly with THAI
Notes: All travel must be completed by 31 December 2021 on the same route (s) and the same class of service without the applicable rebooking fee

Cancellations:

Travel Voucher for fully-unused tickets (ticket numbers starting with 217-)

If you are holding a Thai Airways ticket, you can request a travel voucher for the equal value of the current ticket.
Please note that if you booked your original ticket through a travel agent in Europe, Australia or New Zealand, you must contact your travel agent for assistance with travel vouchers.

Notes:
a) The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
b) The Travel Voucher will be sent to the email address you provide.
c) The Travel Voucher is valid for 12 months from the date of issue.
d) Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
e) Fare/tax/surcharge differences may apply to the new itinerary.
f) The travel voucher can be transferred with proof of document presented at time of ticketing.
g) The travel voucher can be refunded if not used at the end of its expiry date

Turkish Airlines

Application:
International flights
Booking dates:
20 March 2020 and before
Travel dates:
On or before 31 December 2020
Changes:
Permitted without the normal date change penalty for travel up until 28 February 2021. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Ukraine International Airline

Ukraine International canceled over 2,000 scheduled flights within the period of March 17 to April 3, 2020 (until further notice)

 

Application:
Dxb-Kiev-Dxb
Travel dates:
After 24 April 2020
Changes:
One free change of date for the same route and booking class is permitted without penalty within the validity period of the ticket (applicable to new travel dates after April 24,2020). If there are no seats in the selected class on a new travel date, or if fare conditions are changed due to seasonality etc. passengers are asked to pay the difference in fare
Cancellations:
Free of charge for all cancelled flights by airlines

United Airlines

Application:
International flights
Booking dates:
03 March to 30 April 2020
Travel dates:
Any date
Changes:
Permitted without the normal date change penalty for travel up until 12 months from the original date of ticket issue. Please note that any fare difference will still be applied
Cancellations:
Free of charge and the value of the ticket can be retained and applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Wizz Air

Application:
International flights
Changes:
Rebooking for an alternative route is only possible if there is no airport lockdown or air travel restriction in the given country
Cancellations:
Normal charges apply and you are then entitled to claim a refund for your ticket

 

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