Updates on the Covid-19 virus

Apr 07, 2020
Updates on the Covid-19 virus

United Arab Emirates

 
SPECIAL REPATRIATION FLIGHTS NOW OPERATING FROM DUBAI & ABU DHABI
 
UNITED ARAB EMIRATES 
 
1. Flights to United Arab Emirates are suspended from 24 March 2020 23:59 Local Time until further notice
- This does not apply to the following:
a) Aircraft operated for the purpose of evacuation (this Safety Decision does not alleviate the need for obtaining necessary authorisation from UAE Ministry of Foreign Affairs and International Cooperation)
b) UAE registered aircraft that are out of base on 24 March 2020 23:59 Local Time will be allowed to return to base carrying only UAE nationals and operator's crew members
c) Domestic flights
d) Over-flights
 
2. ALL Evacuation flights must have PAX APP data and Crew APP data; ALL ferry flights must have crew APP data
 
Airline Policies
 
Due to the current Coronavirus outbreak airlines have temporarily revised their policies, however the policies may change without any prior notice. 
If you have any concerns or questions about your travel arrangements or those of your loved ones, please do not hesitate to contact us on 800 372273 or e-mail us at holidays@al-majid.com.


Aeroflot

Application:
Domestic and International Flights
Booking dates:
On or before 31 May 2020
Travel dates:
On or after 21 March 2020
Changes:
One change without the normal date change penalty for travel until 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Air Arabia

Application:
International Flights
Booking dates:
On or before 31 March 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted up to 24 hours before departure to another date or destination without any date/destination change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge. A credit of the same value to be used within one year on any Air Arabia flight

Air Asia

Application:
Certain International Flights
Booking dates:
On or before 22 March 2020
Travel dates:
Between 23 March 2020 to 31 May 2020
Changes:
Permitted without the normal date change penalty for travel on any date before 31 October 2020
Cancellations:
Free of charge. Convert the amount paid for your current flight booking into a credit account which can be redeemed for a new flight booking in the next 365 days

Air Astana

Application:
All International and Domestic Flights
Booking dates:
On or before 14 April 2020
Travel dates:
Anytime
Changes:
One change up to 48 hours before original departure date without any date change penalty for travel before 31 May 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge if previously booked for travel between 16 March 2020 to 15 April 2020 due to State of Emergency

Air Canada

Application:
All International Flights
Booking dates:
Before 15 April 2020
Travel dates:
On or before 30 April 2020
Changes:
Permitted up to 2 hours before departure to another date or destination without any date/destination change penalty for travel before 30 April 2021. Please note that any fare difference will still be applied
Cancellations:
Free of charge and full credit will be received which can be used towards future travel before 30 April 2021

Air China

Application:
All International and Domestic Flights
Booking dates:
Anytime
Travel dates:
On or before 30 June 2020
Changes:
During the ticket validity period, the flight date can be changed involuntarily once for free, but change again shall be handled according to the conditions of ticket use. For change to flights operated before June 30, 2020 (included), no change handling fee, sub class fare difference and seasonal fare differences will be charged
Cancellations:
During the period of validity of the ticket, passengers can apply for full refund

Air France

Application:
All International Flights
Booking dates:
Anytime
Travel dates:
On or before 31 May 2020
Changes:
Permitted without any date change penalty for change made before 30 September 2020 for travel no later than 30 November 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge by issuing a voucher of equal amount to be used within one year from the date of issue

Air India

Application:
All International Flights
Booking dates:
Anytime
Travel dates:
Between 23 March 2020 to 30 April 2020
Changes:
Permitted to another date or destination without any date/destination change penalty for travel before 30 September 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and your ticket will be protected at full value

Air India Express

Application:
All International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
From 30 April 2020 - March 2021
Changes:
Permitted up to 72 hours before departure without the normal date change penalty for travel before March 2021. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Air Mauritius

Application:
All International Flights
Booking dates:
On or before 31 May 2020
Travel dates:
Within the ticket validity
Changes:
Permitted without the normal date change penalty for travel within the ticket validity date. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Air Vistara

Application:
All International and Domestic Flights
Booking dates:
24 March 2020 to 30 April 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted without the normal date change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Alitalia

Application:
All International and Domestic Flights
Booking dates:
On or before 30 April 2020
Travel dates:
On or before 31 March 2021
Changes:
Permitted without the normal date change penalty for tickets issued before 31 May 2020 for travel until 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

American Airlines

Application:
All International and Domestic Flights
Booking dates:
On or before 30 April 2020
Travel dates:
Until 31 December 2020
Changes:
Permitted without the normal date change penalty for travel until 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Azerbaijan Airlines

Application:
All International Flights
Changes:
One change without the normal date change penalty
Cancellations:
Permitted and the value of the ticket can be retained and applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

British Airways

Application:
All International Flights
Booking dates:
From 03 Mar 2020 to 31 May 2020
Changes:
For travel dates up to 31 December 2020. Permitted up to 24 hours before departure to another date or destination without any date/destination change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
For travel dates between 14 March 2020 to 31 May 2020. Free of charge and a credit voucher of the value will be provided to be used within 1 year from original departure date (Except if the ticket is non-refundable)

Cathay Dragon

Application:
All International and Domestic Flights
Booking dates:
On or before 23 March 2020
Travel dates:
Until 31 May 2020
Changes:
Permitted to another date or destination without any date/destination change penalty for travel before 10 December 2020. Please note that any fare difference will still be applied. Unlimited changes are permitted for tickets issued between 09 March 2020 and 20 April 2020
Cancellations:
Free of charge

Cathay Pacific

Application:
All International and Domestic Flights
Booking dates:
On or before 23 March 2020
Travel dates:
Until 31 May 2020
Changes:
Permitted to another date or destination without any date/destination change penalty for travel before 10 December 2020. Please note that any fare difference will still be applied. Unlimited changes are permitted for tickets issued between 09 March 2020 and 20 April 2020
Cancellations:
Free of charge

Cebu Pacific

Application:
All International Flights
Booking dates:
15 March 2020 to 14 April 2020
Travel dates:
15 March 2020 to 30 April 2020
Changes:
Permitted without the normal date change penalty. Please note that any fare difference will still be applied
Cancellations:
Free of charge

China Southern

Application:
International and Domestic Flights
Booking dates:
On or before 31 Jan 2020
Changes:
One change to another date or destination within the same region or country for travel before 10 June 2020. The date can be changed to 14 days before or after the original flight departure
Cancellations:
Free of charge for travel until 29 March 2020

Delta Airlines

Application:
International and Domestic Flights
Booking dates:
March to 31 May 2020
Travel dates:
On or before 31 May 2020
Changes:
Permitted without the normal date change penalty for travel between 01 June to 31 December. Please note that any fare difference will still be applied
Cancellations:
Free of charge and a credit of the same value can be used for travel on a future date

Egypt Air

Application:
International and Domestic Flights
Booking dates:
On or before 30 June 2020
Changes:
One change, without the normal date change penalty for tickets issued before 30 June 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and a credit of the same value can be used for travel on a future date

Emirates

Application:
International Flights
Booking dates:
On or before 31 May 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted without the normal date change penalty for travel within 12 months from the date of issue. Please note that any fare difference will still be applied
Cancellations:
Applicable refund charges will apply or ticket can be kept open to be used within the next 24 months

Ethiopian Airlines

Application:
International and Domestic Flights
Booking dates:
Anytime
Travel dates:
01 March 2020 to 30 June 2020
Changes:
Permitted without the normal date change penalty for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge by issuing a voucher of equal amount to be used within one year of issue

Etihad Airways

Application:
International Flights
Booking dates:
On or before 30 September 2020
Travel dates:
On or before 30 April 2021
Changes:
Permitted without the normal date change penalty for travel before 30 June 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and value can be used as credit towards the next trip to travel before 31 July 2021

Flynas

Application:
International and Domestic Flights
Cancel/Change:
For departures prior to 02 April 2020, all bookings will be cancelled automatically and the full amount will be saved as a credit to be used later as credit voucher only on the passenger’s name

Go Air

Application:
International Flights
Travel dates:
20 March to 31 April 2020
Changes:
Permitted to the same/any sector without the normal date change penalty or up to one year from the original date of travel. Please note that any fare difference will still be applied
Cancellations:
All tickets will be protected and passengers can reschedule their travel without any fees for up to one year from the original date of travel

Indigo

Application:
International Flights
Booking dates:
09 March 2020 to 14 April 2020
Travel dates:
Before 30 April 2020
Changes:
Permitted for changes made up to 3 days prior to departure without date change penalty or up to 30 September 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and the value can be used as credit towards the next trip for 1 year from original date of issue

Jet Star

Application:
Certain International & Domestic Flights
Travel dates:
15 March to 31 May 2020
Changes:
Permitted with the normal date change penalty by the airline
Cancellations:
Free of charge and a credit voucher will be given for the full amount

Kenya Airways

All incoming and outgoing international passenger traffic to and from Kenya to cease from midnight on 25th March 2020 until further notice

 

Application:
International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
On or before 30 June 2020
Changes:
Permitted without the normal date change penalty. Please note that any fare difference will still be applied
Cancellations:
Free of charge and a request can be sent for a full refund as a credit voucher under the passenger’s name

KLM Royal Dutch Airlines

Application:
Certain International Flights (please enquire)
Booking dates:
On or before 31 May 2020
Travel dates:
On or before 30 November 2020
Changes:
Permitted without the normal date change penalty if amended before 30 September 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and a request can be sent for refund in the form of a travel voucher until 30 September 2020 valid for travel within 1 year after the date of cancellation

Korean Air

Application:
All International and Domestic Flights (excluding USA)
Travel dates:
On or before 30 June 2020
Changes:
Permitted without the normal date change penalty. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Kuwait Airways

Kuwait Airways has suspended all commercial flights to/from Kuwait effective from 11:59pm on 13th March 2020 until further notice

 

Application:
Certain International Flights
Travel dates:
On or before 30 April 2020
Changes:
Permitted without the normal date change penalty for travel until 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Refund on Fully unutilized tickets - Full Refund applicable without any refund penalty fees. Refund on Partially utilized tickets - Refund permitted on the unused component of any tickets

Lufthansa

Application:
Certain International Flights
Booking dates:
On or before 19 April 2020
Travel dates:
On or before 30 April 2021
Changes:
Permitted once to another date or destination without date/destination change penalty if change made before 31 August 2020 for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge and utilize the amount for rebooking until 31 August 2020, and receive Euro 50 discount on your new ticket

Malaysia Airlines

Application:
Certain International Flights
Booking dates:
On or before 30 June 2020
Travel dates:
From 13 March 2020 to 30 December 2020
Changes:
Permitted  another date or destination without date/destination change penalty if change made before 30 June 2020 for travel before 31 December 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Oman Air

Application:
All International Flights
Booking dates:
Between 06 March to 31 May 2020
Travel dates:
Between 06 March to 31 October 2020
Changes:
Two changes without date change penalty. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Pakistan International Airlines

PIA international flight operation has been suspended from 21st March to 30th April, 2020

 

Application:
Certain International Flights
Booking dates:
On or before 30 April 2020
Travel dates:
From 15 March 2020 to 30 April 2020
Changes:
One change, without date change penalty for travel until 30 Nov 2020. Please note that any fare difference will still be applied
Cancellations:
Free of charge

Philippine Airlines

From 20 March 2020 to 31 March 2020, PAL will temporarily suspend services

 

Application:
Certain International Flights
Booking dates:
On or before 31 March 2020
Travel dates:
From 15 March 2020 to 30 April 2020
Changes:
Permitted to any date without date change penalty. (Free date change is also applicable outside the March 15 to April 30 period for passengers who are prevented from travel due to government-imposed travel bans, mandatory quarantine or flight cancellations due to COVID-19)
Cancellations:
Free of charge

Qantas

Application:
All International and Domestic Flights
Booking dates:
Anytime
Travel dates:
On or before 31 July 2020
Changes:
Permitted without normal charges by the airline. Please note that any fare difference will still be applied
Cancellations:
Permitted without normal airline charges for cancellations made before 30 April 2020, the value of the ticket can be retained as flight credit. The flight credit expires on 31 December 2020

Royal Jordanian

All Flights to/from Amman will be suspended until 13 April 2020

 

In case of flight cancellations due to commercial reasons

 

Application:
All International and Domestic Flights
Booking dates:
16 March 2020 to 15 April 2020
Travel dates:
15 April 2020 to 20 May 2020
Changes:
Permitted without normal charges by the airline. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply
In case of flight cancellations due to government restrictions

 

Application:
All International and Domestic Flights
Booking dates:
On or before 16 March 2020
Travel dates:
On or before 31 Dec 2020
Changes:
Permitted without normal charges by the airline. Please note that any fare difference will still be applied
Cancellations:
Permitted with normal cancellation charges by the airline. Passengers have the option to freeze their tickets for one year from the date of issue, if travelling on/before 31 March 2020

Rwanda Air

RwandAir will temporary suspend all flights for 30 days, beginning at 23:59 on Friday 20 March 2020, and affect all scheduled RwandAir flights departing from and arriving in Rwanda

 

Application:
All International and Domestic Flights
Booking dates:
Between 09 March 2020 to 30 April 2020
Travel dates:
Between 21 March 2020 to 20 April 2020
Changes:
Permitted without normal charges by the airline. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Saudi Airlines

Application:
All International and Domestic Flights
Booking dates:
On or before 31 March 2020
Travel dates:
On or before 15 April 2020
Changes:
Permitted with normal charges by the airline
Cancellations:
Free of charge

Scandinavian Airlines

Application:
All flights except for SAS charter flights
Booking dates:
Not specified
Travel dates:
On or before 30 April 2020
Changes:
Customers travelling up until 30 April 2020 to cancel their booking and receive a credit voucher in the value equivalent to their orginal booking. The voucher can be used on flightswith an outbound journey on the 30 November at the latest. The return trip can take place at a further date ahead
Cancellations:
Normal charges apply

Silk Air

Application:
International flights
Booking dates:
On or before 15 March 2020
Travel dates:
On or before 31 May 2020
Changes:
Permitted without the normal date change penalty for travel until 31 March 2021 if amended before 31 March 2020. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Singapore Airlines

Application:
International flights
Booking dates:
On or before 15 March 2020
Travel dates:
On or before 31 May 2020
Changes:
Permitted without the normal date change penalty for travel until 31 March 2021 if amended before 31 March 2020. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Spicejet

Application:
International flights
Booking dates:
Not specified
Travel dates:
On or before 31 May 2020
Changes:
Permitted once without the normal date change penalty if made 3 days prior to travel date for travel until 30 September 2020. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Srilankan Airlines

Application:
International flights
Booking dates:
On or before 30 April 2020
Changes:
One-time rebooking can be done free of charge. Please note that any fare difference will still be applied. New travel dates can be up to and including 31 December 2020
Cancellations:
Normal charges apply. The airfare and taxes paid for your SriLankan airlines’ ticket can be transferred to a voucher which can be redeemed when you travel with SriLankan Airlines next time. This voucher shall be valid for 364 days from the date of issue

Thai Airways

Application:
International and Domestic flights
Booking dates:
Anytime
Travel dates:
On or before 30 April 2020
Changes:
Permitted without normal fare charges for travel before 15 Dec 2020. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Turkish Airlines

Application:
International flights
Booking dates:
On or before 21 April 2020
Travel dates:
On or before 31 December 2020
Changes:
Permitted without the normal date change penalty for travel up until 28 February 2021. Please note that any fare difference will still be applied
Cancellations:
Normal charges apply

Ukraine International Airline

Ukraine International canceled over 2,000 scheduled flights within the period of March 17 to April 3, 2020 (until further notice)

 

Application:
Dxb-Kiev-Dxb
Travel dates:
After 04 April 2020
Changes:
Permitted without the normal date change penalty for travel until the ticket validity period
Cancellations:
Free of charge

United Airlines

Application:
International flights
Booking dates:
03 March to 30 April 2020
Travel dates:
Any date
Changes:
Permitted without the normal date change penalty for travel up until 12 months from the original date of ticket issue. Please note that any fare difference will still be applied
Cancellations:
Free of charge and the value of the ticket can be retained and applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Wizz Air

Application:
International flights
Changes:
Rebooking for an alternative route is only possible if there is no airport lockdown or air travel restriction in the given country
Cancellations:
Normal charges apply and you are then entitled to claim a refund for your ticket

 

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